Return Policy

DOWNLOADS:

All downloads are non-refundable. If you are having technical difficulties, please email ccsupport@rbc.org

PRODUCTS:

Our product carries a money-back guarantee. If you are not satisfied in the quality of our product, return your purchase to receive a refund. The item(s) should be returned in new condition within 30 days from North America or 60 days from outside North America. Items returned after this time are subject to a $15.00 restocking fee.

RETURNED ITEMS:

  • Returned items should be properly packaged to prevent damage during shipping
  • Returned items must include the original invoice and a detailed note stating reason for return and your name, address, phone number, and email address.
  • Returned items should be sent to:
    Christian Courses/RBC Ministries
    3000 Kraft Avenue SE
    Grand Rapids, MI 49512

NOTE:

  • We are not responsible for items lost or damaged during return shipping.
  • We cannot process your return until your item has been received in our office.
  • Individuals purchasing Christian Courses materials are responsible for paying any additional duties or taxes imposed by their country.
  • The customer is responsible for any return shipping charges.

DAMAGED OR DEFECTIVE ITEMS:

  • Please contact Customer Service to receive information about returning your item(s) for replacement.
  • If you have lost or broken an item, each item (s) can be replaced for $10 (shipping included). Please call 1-888-487-5376 for assistance.
  • Any costs/fees/charges incurred for the return of an Christian Courses order due to an incorrect or insufficient address will be billed to the customer’s account.