All downloads are non-refundable. If you are having technical difficulties, please email firstname.lastname@example.org
Our product carries a money-back guarantee. If you are not satisfied in the quality of our product, return your purchase to receive a refund. The item(s) should be returned in new condition within 30 days from North America or 60 days from outside North America. Items returned after this time are subject to a $15.00 restocking fee.
- Returned items should be properly packaged to prevent damage during shipping
- Returned items must include the original invoice and a detailed note stating reason for return and your name, address, phone number, and email address.
- Returned items should be sent to:
Christian Courses/RBC Ministries
3000 Kraft Avenue SE
Grand Rapids, MI 49512
- We are not responsible for items lost or damaged during return shipping.
- We cannot process your return until your item has been received in our office.
- Individuals purchasing Christian Courses materials are responsible for paying any additional duties or taxes imposed by their country.
- The customer is responsible for any return shipping charges.
DAMAGED OR DEFECTIVE ITEMS:
- Please contact Customer Service to receive information about returning your item(s) for replacement.
- If you have lost or broken an item, each item (s) can be replaced for $10 (shipping included). Please call 1-888-487-5376 for assistance.
- Any costs/fees/charges incurred for the return of an Christian Courses order due to an incorrect or insufficient address will be billed to the customer’s account.